Position:  Information Technology Coordinator
Location:  Omaha, NE
Job Id:  114
# of Openings:  1
Position:  Information Technology Coordinator 

Reports To:  Director of Operations 
Compensation Status:  Full-time Salary 
Date:  April 2024  
 
POSITION PURPOSE:  
The Information Technology Coordinator will be responsible for facilitating and supporting the day-to-day IT operations of Together.  This includes customer service aspects of prioritizing, problem solving, and communicating.  In addition, this position will promote the safety and security of Together’s IT operations.  This position will work closely with the Director of Operations as well as the Chief Operating Officer.  

ESSENTIAL JOB FUNCTIONS: 
  • Provide IT support for hardware and software issues for all Together staff. 
  • Maintain and update workstations, laptops, printers, and other hardware. 
  • Provide recommendations for upgrades and replacements. 
  • Maintain network security measures. 
  • Troubleshoot IT-related issues with external partners. 
  • Assist in IT policy enforcement. 
  • Train staff on IT best practices and software usage 
  • Engage in onboarding of new hires. 
  • Monitor network status over multiple sites. 
  • Keep inventory of all hardware and software. 
KNOWLEDGE, SKILLS AND ABILITIES: 
  • Strong understanding of computer hardware components 
  • General understanding of networking concepts
  • Familiarity with common operating systems including Microsoft 365, Windows Office suite of products and databases 
  • Knowledge of O365/Azure/Intune platforms 
  • Knowledge of basic cybersecurity principles 
  • Strong interpersonal and communication skills 
  • Strong troubleshooting and problem-solving skills 
  • Ability to identify and manage priorities 
  • Valid driver’s license and reliable transportation 
EDUCATION AND EXPERIENCE:
  • Bachelor’s degree in computer science, information systems or related field preferred or equivalent experience 
  • Minimum of three years of experience of working with both hardware and software support and basic network management  
  • Certifications in CompTIA A+ and Network+ preferred 

NOTE: This job description is intended to describe the general nature of the work being performed by a person in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
Pay Range: $60,000 - $75,000 per year
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