Position:  Medical Operations Specialist - Nurse
Location:  Pasig City, Philippines
Job Id:  277
# of Openings:  5

TITLE: Medical Operations Specialist
 
COMPANY
Global Rescue is the world’s leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.
 
ROLE OVERVIEW
We are currently seeking paramedics looking for a career change to join our growing operations teams. In this role you will staff emergency access telephone lines in our operations centers to respond to client health events and other emergencies, deploy both domestically and internationally in support of medical evacuations, and perform a combination of medical logistics and research work. The logistics are in support of medevac operations that come into the office from our members and the research is done in preparation for future operations (locating and establishing relationships with hospitals, air and ground evacuation providers, etc.).  You should be a team player, excellent multi-tasker, have great time management skills and enjoy helping find the right solutions for our members.
 
Day and Overnight Positions Available.
 
RESPONSIBILITIES
  • Staff emergency and general access telephone lines in our operations center
  • Respond to member health events and member/potential member inquiries via telephone and email;
    • Obtain and evaluate all relevant information to handle inquiries
    • Enroll, renew and upgrade retail customers, processing credit card and other payment information
    • Effectively describe the nature and scope of Global Rescue services
  • Manage and coordinate logistics for field rescues from remote locations and patient transfers to/from hospitals (includes air, ground, sea, etc.)
  • Follow, maintain and improve protocol, process and quality standards for patient response and transport
  • Execute assigned non-operational general office tasks with diligence and precision
 
QUALIFICATIONS
  • Registered Nurse or Paramedic with 3+ years of experience
  • 1+ years of customer service experience
  • Medical hotline experience preferred
  • College degree
  • Must be well-spoken and well-written
  • Basic computer skills required
  • Highly energetic and motivated to succeed
  • Mission focused orientation, interest in “doing whatever it takes” to help those in need
  • Attention to detail and follow-through
  • Efficient time management and organizational skills
LOCATION: Ortigas, Pasig City
COMPENSATION: Based on experience + bonus + benefits
 
 

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